Information for clients of Vontobel Swiss Financial Advisers.
As a client-centric investment firm, we consider the satisfaction of our clients to be paramount. Accordingly, in the event that we do not meet your expectations at any time, please let us know immediately. The best way to do this is to contact your Wealth Management Consultant. Together we endeavour to find a way to resolve the issue.
You will find information on Vontobel’s complaint management here:
However, if you are not able to reach an amicable solution with Vontobel SFA through this process, you can contact the Verein Ombudsstelle Finanzdienstleister (OFD). This is the Ombudsman service responsible for complaints against Vontobel SFA in Switzerland, and it is a neutral information and mediation agency.
Verein Ombudsstelle Finanzdienstleister (OFD)
Further information on the Ombudsman’s office and its mediation process can be found on the OFD website.